［外資系免税企業］世界の免税事業のトップシェアを誇る企業の免税カウンターでのリーダーポジション

職種

店長/販売/店舗系店長、その他

雇用形態

正社員/契約社員

タイトル

Refund Leader

報酬

[年収]360～400万円

仕事内容

Nature and aim of the position

This position is responsible for managing the tax refund counter staff at department stores.
This role involves providing leadership to temporary and part-time refund staff.
Must be dedicated to customer service and satisfaction.

Main duties and responsibilities

•Verify and refund Tax Free Forms
•Enhancing customer satisfaction
•Preventing refund error and fraud
•Prepare reports as needed
•Adhering to company and Merchant’s policies, guidelines and procedures
•Supporting and maintaining strong relations with the merchants

Main KPIs

•Number of issued transactions
•Working hours management

勤務地

北海道、宮城県、東京都、京都府、大阪府、福岡県、沖縄県、兵庫県

応募条件

Background and Education
•Must have a background in commercial or business education
•Must have experience in face-to-face customers
•Must have experience in people management and leadership
•Must be able to communicate with merchants in Japanese
•Additional language skills (English/Chinese/Korean) are preferred

Specific skills and knowledge
•Must be dedicated to service and customer satisfaction
•Must be experienced in using office software
•Must be a good team player
•Must be flexible

福利厚生

・各種社会保険完備
・通勤交通費
・産休・育休制度

休日・休暇

シフト制

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ジョブID：227943
更新日：2026年07月24日