［外資ラグジュアリー企業］インポートラグジュアリーのCRMをマネージし、 VIC顧客のトリートメントを統括する

職種

マーケティング/プレスその他

雇用形態

正社員/契約社員

タイトル

CRM Senior Manager

報酬

[年収]900～1,300万円

仕事内容

【Job Summary/Purposes】

The CRM Senior Manager is responsible for leading the strategy, execution, and performance of CRM,
clienteling, and client development. This role drives client loyalty, repurchase, and lifetime value by building a scalable, data-driven CRM and client development framework, while ensuring strong adoption of clienteling behaviors across the network.
Primary goals include improving CRM KPIs, increasing customer retention and repurchase, growing the VIC and top-client portfolios, and partnering closely with Retail to embed a client-centric mindset in stores.
The role acts as the regional business owner for client segments, CRM tools, clienteling strategy, and client
development action plans—ensuring alignment with Global while tailoring to local needs.

1. Clienteling activities management
2. Client Insights & Reporting
3. Client Portfolio Growth (VIC & High Potentials)
4. CRM Community & Cross-Functional Collaboration

勤務地

東京都

応募条件

Requirement
• Bachelor's Degree required.
• 6–8 years of experience in CRM, Client Development, and Clienteling leadership, ideally within
luxury retail.
• Strong understanding of client segmentation, CRM analytics, and top-client development.
• Advanced proficiency in Excel, PowerPoint, PowerBI, and data visualization tools, with ability to translate insights
• English (writing, reading and speaking) is a must

福利厚生

・各種社会保険完備
・通勤交通費
・スタッフ割引制度
・産休・育休制度
・インセンティブ制度

休日・休暇

土日祝日、年末年始、慶弔休暇、有給休暇、産休・育児休暇

担当者コメント

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ジョブID：221813
更新日：2026年04月24日